🚨Introducing Incidents: Track Issues From Detection to Resolution
Ubidots Events have always been great at detecting when something goes wrong — but what happens after the alert fires? That's exactly the gap the new Incidents module is designed to fill. Incidents gives your team a structured, shared space to track and manage operational issues from the moment they're detected to the moment they're resolved. Problems can be logged automatically when an Event triggers, or manually by an operator who spots an issue in the field. From there, your team can acknowledge the incident, assign it to the right person, set a severity level, and document every action taken along the way in a timestamped timeline that serves as a permanent audit trail. It's the operational layer that turns your alerts into accountable, traceable workflows — keeping everyone on the same page until the issue is closed.